Privacy Policy

Audio Visual Installation respects your privacy and is committed to protecting your personal information.

Audio Visual Installation is a trading style of Aprios Audio Visual Limited, registered in England & Wales under company number 04687602.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our audio visual installation services.

Information We Collect

We may collect personal information when you contact us, complete an enquiry form, telephone us, email us or otherwise communicate with us.

The information we collect may include:

Your name
Company or organisation name
Email address
Telephone number
Property or project location
Details about your AV installation requirements
Information included within correspondence
Technical information relating to your use of our website

We only collect information that is relevant to providing our services, responding to enquiries and operating our business.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Discuss your audio visual installation requirements
Prepare quotations or proposals
Arrange surveys, installations or related services
Provide customer support
Manage our relationship with customers and prospective customers
Maintain business and financial records
Improve our website and services
Meet legal and regulatory obligations
Protect our business against fraud, misuse or security threats

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless required or permitted by law.

Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to respond to your request before entering into a contract
It is necessary to perform a contract with you
We have a legitimate business interest in responding to enquiries and operating our services
We have a legal obligation to retain or process certain information
You have provided consent where consent is required

Where we rely on legitimate interests, we consider whether our interests are balanced against your privacy rights.

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or provide our services. These may include IT providers, website hosting companies, professional advisers, contractors, suppliers and other service providers involved in delivering a project.

We may also disclose information where required by law, regulation, court order or another lawful authority.

Third parties are only provided with information where there is a legitimate reason for them to receive it.

How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the nature of the information, our relationship with you and any legal, accounting or regulatory requirements that apply.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Cookies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve user experience.

Some cookies are essential for the website to operate correctly. Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

You can manage your cookie preferences through your browser settings and any cookie consent controls provided on our website.

Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third-party website before providing personal information.

Your Data Protection Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw consent where processing relies on consent

These rights are subject to certain legal conditions and exemptions.

Making a Complaint

If you have concerns about how we handle your personal information, please contact us so we can investigate the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, business practices or legal obligations.

Any updated version will be published on this website.

Contact Us

If you have questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact Audio Visual Installation through the contact details provided on our website.